Refund and Returns Policy

Thank you for choosing fashionykp.shop. We hope you are satisfied with your purchase. If you are not satisfied with your purchase or encounter other problems, you can apply for a refund according to our refund policy. Please read the refund terms below carefully to understand the conditions and procedures you need to follow when applying for a refund.

1. 1. Scope of Refund
      The products we provide refund service are limited to orders that meet the following conditions:

The product has not been used and is in its original condition;

The product is not damaged and the packaging is intact;

The product meets our return and exchange policy after receipt and is applied for within the specified refund time.

2. 2. Refund application time
      Ordinary products: You can apply for a refund within 7 days from the date you receive the product. If you fail to apply for a refund within the deadline, you will not be able to enjoy the refund service.
      Promotional products: If you purchase promotional or discounted products, we still provide a refund within 7 days, but the refund amount of promotional products may be affected by the corresponding discount.
      Customized products: Customized products (such as personalized products) cannot be refunded after the order is confirmed unless there is a quality problem or error in the product.
   3. Refund conditions
      To ensure a smooth refund process, you must meet the following conditions:

The product must be returned in an unused, undamaged, unopened state with the original packaging, labels and accessories.
When returning the product, you need to provide the order number, proof of purchase and refund application form. Please fill in the complete return information on the refund application form, including the product name, quantity, refund reason, etc.
We reserve the right to require you to provide product photos or other supporting materials to verify the status of the product.

4. 4. Refund process
      Submit a refund application: Please submit a refund application through our customer support page or email []. Provide the order number, refund reason and product status photos (if applicable).

Review application: We will review and process your refund application within 3-5 working days after receiving it. During the review process, customer service may contact you to confirm the refund.

Returning products: If the refund application is approved, we will provide you with a return address. Please send the product back to the designated address, and the return shipping fee will be borne by you (if the product has quality problems, the return shipping fee will be borne by us).

Refund confirmation: After the product is returned and inspected, we will process the refund within 5 working days, and the refund amount will be returned according to the original payment method. If the payment method is not available, we will refund by other means.

5. 5. Refund amount
      The refund amount is the full amount of the product you purchased, unless the product has signs of use, damage or missing accessories, we have the right to deduct the corresponding fees.
      If the product you choose to return is a discounted product, gift or customized product, the refund amount may be discounted or different.
      The refund will be returned according to the original payment method, such as credit card refund, Alipay, WeChat Pay, etc. The arrival time of the refund will vary depending on the payment channel, usually 3-7 working days.
   6. Situations where refunds are not applicable
      No refund will be given in the following cases:

The product has been received for more than 7 days and no refund application has been made.
The product has been used or damaged and cannot be restored to its original state.
The product has not been returned in accordance with our refund requirements, or some accessories are missing.
Refunds for promotional activities or discounted products are not in compliance with regulations.
Customized products (such as personalized customization) unless there are quality problems.
Any failure to submit a refund application on time.

7. 7. Deduction of refund amount
      In the following cases, we have the right to deduct certain fees from the refund amount:

The cost of the goods not being returned as required, resulting in the loss of the value of the goods;

The cost of the returned goods lacking the original packaging, accessories or labels;

The cost of the goods being unable to be resold due to damage, contamination, traces of use, etc.

8. 8. Damaged or wrong goods
      If the goods you received have quality problems or do not match the order, please contact us within 7 days after receiving the goods and provide photos of the goods and order information. We will provide you with free return and exchange services and a full refund.
   9. Special circumstances for refund processing
      Payment method issues: If the refund amount cannot be refunded through the original payment method for some reason, we will contact you and provide other refund methods.
      Partial refund: If you return part of the goods instead of the entire order, we will refund according to the actual price of the returned goods.